I want to commend and thank Kitchen Encounters for their outstanding commitment to their customers. In 2008, they did an excellent job remodeling our kitchen. Unfortunately, a year ago, in 2014, the aluminum trim on some of the doors and drawers started to pull away. Kitchen Encounters immediately responded to our request to find a solution. After coming back three times to make additional repairs as more of the trim came loose, it was determined that the only long-term solution would be to replace all the front panels.
From the beginning, Kitchen Encounters and the manufacturer took complete responsibility for the problem and its resolution. Kitchen Encounters spent untold man-hours coordinating with the manufacturer to make sure the color and grain of the dozens of new doors and drawers exactly matched our kitchen. Kitchen Encounters staff worked closely with us on scheduling to minimizing disruption to our household. We appreciated the professionalism of the carpenters and the expeditious execution of the job.
We are reminded once again of how important it is to employ local companies who have the integrity to stand behind their work even when problems occur. We believe Kitchen Encounters is the kind of company you can really count on.
Thank you for the letter of appreciation!